Instant Download FAQs

How do I purchase a digital file?

To purchase a digital file, follow these steps:

1. Browse the online platform or website offering the digital file for sale.
2. Select the desired file and click on the "Add to Cart” button.
3. Complete your purchase by providing the required information: your name, email address, and payment details. Your payment and credit card details are encrypted for your safety.
4. Once the payment is confirmed, you will receive an email containing a download link or instructions to access the file.

What happens after I complete the purchase?

After you complete the purchase of a digital file, you will receive an email notification containing a download link and instructions on how to access the file. This link will allow you to immediately download the file to your device.

How long does it take to receive the download link after purchase?

Typically, the download link or access instructions are sent immediately after the purchase is confirmed. However, depending on the platform or website, there may be a slight delay due to payment verification or technical issues. In most cases, you should receive the email with the download link within a few minutes of completing the purchase.

What format will the digital file be in?

The format of the digital file may vary depending on the type of content being sold. Common file formats include PDF, JPG, PNG, SVG or graphics, or EPUB for ebooks, MP4 for videos, The file format is included in the product description/specifications.

Can I download the digital file multiple times?

In most cases, you should be able to download the digital file multiple times from the emailed link. However, it is recommended to check the terms and conditions or the product description for any specific limitations or restrictions on the number of downloads. If you encounter any issues or require additional downloads, you can often contact customer support for assistance at support@harmonyartworx.com

What should I do if I have trouble accessing or downloading the file?

If you experience any difficulties accessing or downloading the file, please follow these steps:

• Double-check the email containing the download link for any instructions or troubleshooting tips.
• Ensure that you have a stable internet connection.
• Try accessing the link or downloading the file using a different web browser or device.
• If the issue persists, contact the customer support team support@harmonyartworx.com. Please include all with relevant details, such as your order number, the product name of your purchase, the date of the purchase, and any error messages you may have received. We will promptly assist you in resolving the problem and ensuring your satisfaction.

Can I get a refund for a purchased digital file?

Due to the nature of instant digital downloads, digital purchases are non-refundable. Please ensure that you carefully review the product description and preview images before completing your purchase.

Can I share the purchased digital file with others or, use the digital products for commercial purposes or resell them?

• All digital products available for purchase are strictly for personal use only. Commercial usage and resale of these digital products are not permitted under any circumstances. This includes, but is not limited to, using the product for business purposes, incorporating it into merchandise for sale, or distributing it to others for use in their commercial or personal projects.
• Furthermore, our digital products, including any images, documents, or files provided, are protected by copyright. Unauthorized use, reproduction, distribution, or sale of these copyrighted materials is a violation of our policies and is subject to legal action. We enforce our copyright to ensure the creativity and hard work of our creators are respected and protected.
• Violating these terms regarding commercial use and resale rights could result in the revocation of your access to the products and potential legal consequences. We encourage users to respect these guidelines to maintain a fair and legal use of digital content.
• For any specific inquiries regarding the scope of allowed use or if you're interested in discussing a commercial license, please contact our support team directly. We are open to discussing how our products can fit into your projects within the bounds of our usage policies.

Can I re-download the digital file if I accidentally delete it?

You should be able to re-download the digital file if you accidentally delete it or if it becomes inaccessible. Check the original email containing the download link for any instructions on re-downloading. If you encounter any issues, reach out to support@harmonyartworx.com for assistance. Please include all with relevant details, such as your order number, the product name of your purchase, the date of the purchase, and any error messages you may have received. We will promptly assist you in resolving the problem and ensuring your satisfaction.